Dispute Resolution Policy

1. Our Commitment

We aim to provide excellent customer service and resolve any issues quickly and fairly. If something isn’t right with your order, we encourage you to contact us directly so we can make it right.

2. How to Contact Us

For any concerns, disputes, or product issues, please reach out to us first:

Email: info@japebo.fr

We typically respond within 1–2 business days.

3. Resolution Process

• Step 1: Contact our support team with your concern.
• Step 2: We will investigate and provide a response or proposed solution within a few working days.
• Step 3: If you are not satisfied, we will work to find an alternative solution or escalate the matter for further review.

4. Consumer Rights

This policy does not override your rights under the New Zealand Consumer Guarantees Act or the Fair Trading Act. If a product is faulty, not as described, or fails to meet acceptable quality standards, you may be entitled to a remedy under New Zealand law.

5. External Dispute Services

If we are unable to reach a satisfactory resolution, you may contact the New Zealand Disputes Tribunal or consult the Consumer Protection agency: consumerprotection.govt.nz

6. Updates

We may revise this policy occasionally. Any updates will be posted on this page.

Last updated: April 2025